Working with our customers
It is the policy of Wm Lee to listen to and understand the needs and expectations of its customers. To this end we work collaboratively with customers to ensure that their requirements are understood, communicated and met throughout the process.
Certifications and Approvals
Wm Lee works to strict quality control and quality assurance systems which are fully certified to TS16949 and ISO9001. We also hold several additional certifications such as the HPQ certificate which allows us to supply Deutsche Bahn through a 3rd party and we are recognised as approved suppliers to world class companies such as BMW and Daimler Benz amongst many others.
In order to satisfy the ever increasing standards of excellence our customers demand in a global castings market, Wm Lee is commited to implementing targeted quality improvements accross the business, culminating in the supply of high quality products and service, and enhanced customer satisfaction.
- To establish targets through Strategic Business Planning.
- To continue to invest in new “state of the art” technology.
- To train all employees to ensure their competence for the task at hand.
- To keep employees informed of quality issues through an effective communication system.
- To undertake Preventive actions on potential non-conformities to prevent their occurrence.
- To undertake Corrective Actions on non-conformities to prevent recurrence.
- To maintain an effective Total Preventive Maintenance System.
- To undertake internal and external audits at defined intervals to maintain and improve the effectiveness of the quality system.
- To review the whole quality system at defined intervals for continuing suitability.
- To establish a partnership with our customers and suppliers to achieve common goals.